Return Policy

At Zero Abuse Project, we want you to be satisfied with your purchase and support of our mission. However, since all of our products are made-to-order, we have certain limitations regarding returns and exchanges. Please carefully review our policy below, and don’t hesitate to reach out if you have any concerns.

1. Damages and Issues

We take pride in delivering high-quality products. If you receive a product that is damaged, defective, or incorrect, we are happy to assist you in resolving the issue.

Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 30 days of receiving your order. You will need to provide your order number and include photos of the damaged item for verification.
Incorrect Orders: If you received the wrong item or the incorrect size (based on the order details you submitted), we will work with Printful, our supplier, to provide a replacement at no additional cost.

2. Non-Returnable Items

Because all of our products are custom-made upon order, we cannot accept returns or exchanges for the following situations:

Incorrect Size Selection: Please carefully review the size guide available on each product page before placing your order. We do not offer returns or exchanges for sizing issues if the correct size was ordered according to the information provided at checkout.
Buyer’s Remorse: We do not accept returns for items you no longer want or need after the order is placed. All sales are final once your order is confirmed.
Color Variations: Please note that slight variations in color may occur due to screen settings and the printing process. These are not considered defects and do not qualify for returns or exchanges.

3. Exchanges and Refunds

Exchanges

We only replace items if they are defective, damaged, or incorrect (e.g., wrong size shipped). If you need to exchange an item due to one of these reasons, please contact us with your order number and issue details, and we will arrange for the exchange at no cost to you.

Refunds

Refunds are only available under the following circumstances:

Damaged or Defective Products: If the item cannot be replaced due to inventory or supply issues, a full refund will be issued.
Lost Orders: If your order is lost in transit and cannot be located, we will issue a full refund or arrange for a replacement to be sent.

Once your return is approved, we will process your refund. It may take 5-10 business days for the refund to reflect on your original payment method, depending on your financial institution.

4. Contact Information

Please include your order number and a description of the issue for faster resolution. We are here to help! If you have any questions or issues regarding your order or wish to initiate a return/exchange for a damaged or incorrect item, please contact us:

Zero Abuse Project

Website: ZeroAbuseProject.org

Email: accounting@zeroabuseproject.org

Address: 366 Jackson Street, Suite 300, St. Paul, MN 55101

Last Updated: 10/10/2024