Shipping and Payment Information
At Zero Abuse Project, we strive to provide a seamless and efficient shopping experience for all our supporters. Below, you’ll find details regarding our shipping options, costs, processing times, and payment methods. Should you have any additional questions, please reach out to our support team.
1. Shipping Information
Local and International Shipping Options
We offer both local (within the U.S.) and international shipping to many countries. All orders are fulfilled by Printful, our trusted supplier, and are shipped directly from their fulfillment centers.
- Local (U.S.) Shipping: Available to all 50 states and U.S. territories.
- International Shipping: Available to select countries. Please note that international shipping times and costs may vary depending on the destination.
Supported Shipping Zones
We currently ship to the U.S., Canada, the UK, the EU, and several other countries. During checkout, you will be notified if shipping is available to your location.
Shipping Costs
Shipping costs are calculated at checkout based on your location, the weight of your items, and the shipping method chosen. You will see the shipping costs before completing your purchase.
Order Processing and Delivery Times
All products in our store are made-to-order and fulfilled by Printful, which means they are custom-made after your order is placed. Please consider the following:
- Order Processing Time: 2-7 business days for production and fulfillment.
- Delivery Times:
- U.S. Shipping: 3-5 business days after fulfillment.
- International Shipping: 10-20 business days, depending on the destination.
- Please note that delivery times may be extended during peak seasons or due to unforeseen delays (e.g., customs processing for international shipments).
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information so you can monitor your delivery in real time.
Returns, Exchanges, and Damaged Items
Because all products are made-to-order, we do not offer returns or exchanges for reasons such as incorrect sizing or buyer’s remorse. Please carefully review size charts and product details before placing your order.
- Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 30 days of receiving the product. We will work with Printful to offer a replacement or refund. Be sure to include your order number and photos of the damage for faster processing.
- Lost Packages: If your package is lost in transit or never arrives, please notify us as soon as possible. We will contact the shipping carrier to investigate the issue and, if necessary, arrange for a replacement to be sent.
2. Payment Information
Payment Methods
We accept a wide variety of payment methods to make your shopping experience as convenient as possible:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal: Secure and fast checkout option through your PayPal account.
- Other Payment Gateways: Depending on your location, additional payment options may be available at checkout.
All payments are processed securely through our third-party provider (Printful). We do not store your payment information on our servers.
Payment Requirements
- Full Payment at Checkout: Full payment is required at the time of purchase to process and fulfill your order.
- Currency: All transactions are processed in USD (U.S. Dollars). International customers may see currency conversion charges depending on their payment provider.
Payment Instructions
- Once you have added your items to the cart and proceed to checkout, you will be asked to select your preferred payment method.
- If using a credit or debit card, you will need to enter your card details, including card number, expiration date, and security code (CVV).
- For PayPal users, you will be redirected to the PayPal website to complete the transaction securely.
- After completing your payment, you will receive an email confirmation with your order details.
3. Contact Information
For any questions or concerns regarding your order, shipping, or payment, please contact us:
Zero Abuse Project
Website: ZeroAbuseProject.org
Email: accounting@zeroabuseproject.org
Address: 366 Jackson Street, Suite 300, St. Paul, MN 55101
Last Updated: 10/10/2024
